PRIVATE RESERVES

privatereserves.shop

Shipping & Returns Policy

Effective Date: March 15, 2026

Operated by Axiopistis Holdings LC

PART 1 — SHIPPING

1. Where We Ship

Private Reserves ships exclusively within the United States, including all 50 states. We do not currently ship to international destinations, US territories, APO/FPO military addresses, or PO boxes.

2. Free Shipping — Always

Every order ships free. No minimums, no exclusions, no catch. Free shipping applies automatically at checkout on every order placed at privatereserves.shop.

3. Where Your Order Ships From

All orders fulfilled through Private Reserves ship from US-based fulfillment warehouses located domestically. Your order does not ship internationally and will not pass through customs. This means faster delivery, reliable tracking, and no duty or import fees for you.

4. Processing Time

Once your order is placed and payment is confirmed, please allow 1–3 business days for your order to be processed, quality checked, and handed off to the carrier. Orders placed on weekends or federal holidays will begin processing the next business day.

You will receive an email confirmation when your order is placed and a second email with your tracking information once your order has shipped.

5. Estimated Delivery Time

From the date your order ships, estimated delivery to your door is:

3–7 business days

Most customers receive their orders within this window. During peak seasons (holidays, sales events), delivery may extend slightly. Business days exclude weekends and federal holidays.

Combined with processing, your total order-to-door timeline is typically 4–10 business days.

6. Order Tracking

Every order includes tracking. Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment in real time through the carrier’s website or a tracking tool like 17track.net.

Please allow up to 24 hours after receiving your tracking email for the tracking information to become active in the carrier’s system.

7. Address Accuracy

Please double-check your shipping address before placing your order. Private Reserves is not responsible for orders lost, delayed, or undeliverable due to an incorrect or incomplete address provided at checkout. If you realize you have entered an incorrect address, contact us immediately at hello@privatereserves.shop — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.

8. Shipping Delays

Once your order has been handed to the carrier, delivery timelines are managed by the carrier and outside our direct control. Delays can occasionally occur due to high carrier volume, severe weather, or other circumstances. If your tracking shows no movement for more than 7 consecutive business days after shipment, please contact us and we will investigate on your behalf.

PART 2 — RETURNS & REFUNDS

9. Our Approach

We stand behind every product in our store. If something arrives damaged, defective, or not as described, we will make it right — no return shipment required. We keep this process simple: contact us, show us what happened, and we’ll resolve it.

10. Return Window

All claims must be submitted within 30 days of your delivery date. Requests submitted after this window cannot be accommodated, so please inspect your order promptly upon arrival.

11. No Return Shipment Required

You do not need to ship anything back to us. Due to the nature of our fulfillment operations, we do not maintain a customer-facing return address. Instead, we handle all eligible claims through photo or video evidence submitted directly to our team. This means no return shipping cost for you and no waiting for a package to make its way back before your case is resolved.

12. What Qualifies for a Refund or Replacement

We will issue a full refund or send a replacement — your choice — if your order meets any of the following conditions:

The item arrived visibly damaged
The item is defective or non-functional upon arrival
The wrong item was sent (different product, size, or color than ordered)
The item is significantly and materially different from its listing description

For replacements, we will reship the correct item to your original delivery address at no additional cost.

13. What Does Not Qualify

The following are not eligible for a refund or replacement:

Change of mind or buyer’s remorse
Customer selected the wrong size, color, or variant at checkout
Minor cosmetic variations from product photos (slight color differences due to screen calibration, small surface marks, packaging dents that do not affect the product itself)
Damage resulting from customer misuse or improper handling after delivery
Orders where an incorrect shipping address was provided by the customer
Requests submitted after the 30-day window

14. How to Submit a Claim

To open a claim, email us at hello@privatereserves.shop with the following:

Your order number
A brief description of the issue
Clear photos or a short video showing the damage, defect, or incorrect item

The more clearly your photos or video document the issue, the faster we can resolve it. Blurry or insufficient images may require us to follow up before we can process your claim.

15. Resolution Timeline

Once we receive your claim with supporting evidence, we will review and respond within 2–3 business days. Approved refunds are processed within 5–10 business days and will be returned to your original payment method. Replacement orders are submitted for fulfillment within 1–3 business days of approval and follow the same shipping timeline outlined in Part 1.

Please note that refund processing times may vary slightly depending on your bank or card issuer.

16. Non-Delivery Claims (Tracking Shows Delivered But Item Not Received)

If your tracking information shows your order as delivered but you have not received it, please take the following steps first:

Check around your property, including any secure mailboxes, side doors, or with neighbors
Check with other members of your household
Allow 24 hours — carriers occasionally mark packages as delivered a day early

If your package still has not arrived after 24 hours, contact us at hello@privatereserves.shop. We will investigate the delivery with the carrier on your behalf. Non-delivery claims are reviewed case by case. Resolution timelines for these cases may take longer than standard claims as carrier investigations can take time. We will keep you updated throughout the process and work to reach a fair resolution.

17. Final Sale Items

Any items explicitly marked as “Final Sale” at the time of purchase are not eligible for return, refund, or replacement except in cases of damage, defect, or incorrect item fulfillment as outlined in Section 12.

18. Questions & Contact

For all shipping questions, return claims, or order concerns, please reach out to us directly:

Axiopistis Holdings LC

Operating: Private Reserves — privatereserves.shop

Email: legal@axiopistisholdings.com

Email: hello@privatereserves.shop

We aim to respond to all inquiries within 1–2 business days.